TERMS OF SERVICE

All products must be paid in full before they are shipped or picked up, all work must be paid in full before product is received by the customer.

Acceptable payment forms: PayPal, Visa, MasterCard and E-Transfer

We accept CAD and USD currencies, if you require an invoice in another currency please Contact Us and we will do our best to accommodate.

​

RETURN & CREDIT POLICY

Returns or credit requests must be supported by the original invoice number.

​

UNOPENED, UNDAMAGED, UNEXPIRED PRODUCT:

We will accept returns for credit on all unopened, undamaged products within 30 days of your purchase date. Credits will be issued at the price paid by the customer, no exceptions. Packaging must be in original condition. Credit will be issued once the product is returned in original condition. When returning goods, please ensure products are packed with care so the return arrives to us in prime condition. The customer is responsible for return shipping costs. 

Merchandise being returned MUST come back prepaid, insured, duty paid in original packaging with proper protection for the products, and with a copy of the original invoice enclosed.*Please note: If these procedures are not followed, no credit, no refund, no exchange will be allowed.*

​

DAMAGED PRODUCT:

Should you receive damaged product, please immediately send a photo and description to s.oasishealing@gmail.com. We will issue credits on damaged goods up to 1 month after the invoice date. We will issue a credit to your account to be applied toward future purchases. Soul Oasis Healing will cover shipping costs of returning damaged product if we request to have the damaged product returned to us.

​

SHIPPING

 

All orders will be processed in 1-3 business days, unless item is listed as out of stock, which we will provide a lead time upon checkout.

When your order is prepared and ready to be shipped you will receive a shipment confirmation email which will contain shipment details, your tracking number and a link to track your package(s).

We can not modify any address or contact information after the shipment has been picked up, please ensure all appropriate information is accurate and filled out to the best of your ability.

It is the customers responsibility to collect their package in a timely manner to avoid any potential theft, damage, weather or wildlife, or return to vendor etc.

We do not fulfill orders on weekends

All International packages will be delivered duty unpaid, these are the responsibility of the receiver to pay for.

We do our best to ensure no product can be damaged during transport, however we are not able to guarantee this. Please contact us to come to a resolution.

​

Shipping Parcels: UPS, Purolator and Canada Post.
Please contact if you would prefer to use different courier method, we will also work with you if you wish to provide your own shipping.

​

When a shipment is delayed in transit, this is beyond our control and we do not offer refunds for this. No shipment times are guaranteed.